Privacy Policy

Last Updated: December 10, 2025

At Vitalhash, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for software development projects.

1. Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request consultations
• Sign up for our services or create an account
• Subscribe to our newsletter or marketing communications
• Participate in surveys, feedback forms, or contests
• Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Project Information: When engaging us for software development services, we may collect information related to your project requirements, business objectives, technical specifications, and any data necessary to deliver our services effectively.

Technical Information: We automatically collect certain technical information when you visit our website, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms used
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our software development services, respond to your inquiries, and fulfill our contractual obligations
• Communication: To send you project updates, technical information, administrative messages, and respond to your requests
• Marketing: To send you newsletters, promotional materials, and information about our services (you can opt-out at any time)
• Analytics: To understand how visitors use our website, analyze trends, and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests
• Security: To detect, prevent, and address fraud, security issues, and technical problems

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as hosting providers, payment processors, and analytics services, under strict confidentiality agreements
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• With Your Consent: When you have given us explicit permission to share your information for a specific purpose

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and confidentiality
• Secure development practices and code reviews

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related data is typically retained for the duration of the project and for a reasonable period thereafter for support and legal purposes.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Portability: Request a copy of your information in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your information for certain purposes

To exercise these rights, please contact us at privacy@vitalhash.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and improve functionality. You can control cookie preferences through your browser settings, but disabling cookies may limit certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@vitalhash.com
• Phone: +256773454899
• Address: Vitalhash Ltd., Kampala, Uganda

We are committed to addressing your concerns and ensuring your privacy rights are respected. Thank you for trusting Vitalhash with your information.